Reliable Logistics for Your Industrial Needs
We understand that timely delivery is critical for your operations. Our Shipping Policy is designed to ensure that your automation components, instrumentation devices, and control products arrive safely and on schedule.
Delivery Options
| Service | Estimated Transit Time | Best For |
|---|---|---|
| Standard Shipping | 3–7 business days (Domestic) | Routine orders, maintenance spares |
| Express Shipping | 1–3 business days (Domestic) | Urgent projects, emergency replacements |
| International Shipping | Varies by destination (5–15 business days) | Export orders, overseas clients |
| Custom Logistics | Negotiated | Large, heavy, or sensitive equipment |
Order Processing
Orders are processed within 1–2 business days after payment confirmation
Orders received after 14:00 WIB may be processed the next business day
You will receive a tracking number via email once your order is dispatched
For backordered items, we will provide estimated availability dates and keep you informed
Shipping Costs
Shipping costs are calculated based on:
Weight & Dimensions – Actual or volumetric weight
Destination – Domestic or international zones
Service Level – Standard, express, or dedicated logistics
Free Shipping – Available for orders above a certain value (please contact us for current threshold)
Quoted shipping costs are provided at the time of order confirmation
Packaging Standards
We use industrial-grade packaging to protect your products during transit:
Anti-static and moisture-resistant materials for electronic components
Custom crating for large or heavy equipment
Proper labeling and handling instructions
International Shipping
For international orders, please note:
Import duties, taxes, and customs fees are the buyer’s responsibility
We will assist with customs documentation and clearance procedures
Transit times may be affected by customs inspections
Damaged or Lost Shipments
If your shipment arrives damaged:
Note the damage on the delivery receipt
Take photos of the packaging and damaged items
Contact us immediately at info@erik-prayoga.com
We will initiate a claim with the carrier and arrange for replacement or refund
For lost shipments, we will track and investigate, and replace items where possible.
Contact for Shipping Inquiries
Email: info@erik-prayoga.com
Phone: +62813 8753 7764
Business Hours: 08:30 – 17:30 WIB (Mon–Fri)